The TCG Group is a trading name of Bath TCG Ltd (company number 14183067), which runs this scheme for Bath TCG and Norton TCG.
Last updated: 10 October 2026
OVERVIEW
The TCG-Tokens Loyalty Scheme is designed to reward regular customers and community members for supporting our stores.
Customers can earn points on eligible in-store purchases and redeem those points against future purchases and selected rewards.
Participation in the loyalty scheme is subject to this policy.
JOINING THE LOYALTY SCHEME
Customers must create and maintain a valid customer account to participate.
Customers are responsible for:
* Providing accurate account information
* Keeping their account details up to date
* Ensuring the correct account is linked before completing a purchase
* Not allowing anyone else use their account
* Not creating or using multiple accounts to obtain additional benefits
We may request identification or other reasonable evidence to verify an account holder’s identity or account information.
EARNING TCG-TOKENS
Customers normally earn:
5 TCG-Tokens for every £1 spent on eligible products and services.
Points are awarded when:
* The customer’s registered account is correctly linked at the time of purchase; or
* The customer signs into the customer-facing display or provides their details before the transaction is completed
Certain payment methods may automatically link a transaction to an existing loyalty account where the customer has previously registered that payment method.
Points are calculated on the eligible amount paid after discounts, rewards or vouchers have been applied.
ELIGIBLE PURCHASES
Eligible purchases generally include:
* Sealed Trading Card Game products
* Accessories
* Board games
* Toys and plush products
* Drinks and snacks
* Hobby supplies
* Most new retail products
Product eligibility may vary at management’s discretion. Promotions or product-specific information may also state whether a purchase qualifies for points.
NON-ELIGIBLE PURCHASES
The following do not earn TCG-Tokens unless expressly stated otherwise:
* Event tickets and tournament entry fees
* Second-hand goods
* Trading card singles
* Graded cards or slabs
* Purchases paid for using trade-in credit, where stated
* Gift cards or vouchers
* Special-order items
* Clearance products, where stated
* Any product or service specifically excluded by staff or promotional material
Second-hand goods are excluded due to their fluctuating market values and the margins involved within the trading card industry.
REDEEMING TCG-TOKENS
Available rewards may include:
* £5 off for 500 points
* £10 off for 1,000 points
* £20 off for 2,000 points
* A free hot drink for 175 points
* 10% off an eligible board game for 750 points
Rewards, redemption rates and qualifying products may change.
TCG-Tokens and loyalty rewards:
* Have no cash value
* Cannot be exchanged for cash
* Cannot be sold or transferred between unrelated accounts
* Cannot be used to purchase gift cards or vouchers
* Must be redeemed through the registered account to which they were awarded
* May be subject to product-specific exclusions
IN-STORE AND ONLINE ORDERS
TCG-Tokens are primarily intended for in-store purchases and rewards.
Points are automatically awarded on eligible in-store purchases where a registered loyalty account is correctly linked at the time of the transaction.
Online orders and Click & Collect purchases do not automatically qualify for loyalty points.
Eligible Click & Collect orders may have points added manually at management’s discretion.
Mail-order and third-party marketplace purchases are not eligible for loyalty points.
Loyalty rewards and point redemptions are currently only available in-store unless expressly stated otherwise.
MISSING POINTS
Customers are responsible for ensuring their loyalty account is correctly linked before payment is completed.
Requests for missing points must:
* Be made within seven days of the purchase
* Include satisfactory proof of purchase
* Be reviewed and approved by management
We may refuse to add points retrospectively where:
* Sufficient evidence cannot be provided
* The account was not presented or linked at the time of purchase
* The purchase was not eligible
* The request was made more than seven days after the transaction
* We reasonably believe the request is connected to account misuse
Points, visits and purchases made before the introduction of the loyalty scheme cannot be added retrospectively.
REFUNDS AND RETURNS
Where a customer receives a refund for a purchase, any TCG-Tokens earned from that purchase may be removed from their account.
If the customer has already spent those points, the resulting balance may be deducted from future points or rewards.
Any reward or discount used on a refunded transaction may not be returned where the reward has already been redeemed, unless management decides otherwise.
CUSTOMER TIERS AND PRIORITY ACCESS
The loyalty scheme may be used to determine eligibility under our separate In-Demand Product Release Policy.
Customer tiers, eligibility requirements, purchase limits and release dates are governed by that policy and may vary between individual games and product releases.
Membership of the loyalty scheme does not guarantee:
* Access to a particular product or release
* Tier 1 or Tier 2 status
* Pre-order access
* Product availability
* A particular purchase limit
Customers should refer to the In-Demand Product Release Policy and the information published for each release.
ABUSE OF THE LOYALTY SCHEME
We may remove points, withdraw rewards, restrict benefits, suspend accounts or permanently remove customers from the loyalty scheme for:
* Attempting to exploit errors or loopholes
* Creating or using multiple accounts
* Sharing an account outside the customer’s household
* Providing false or misleading account information
* Circumventing product release limits or purchasing policies
* Using another person’s tier status or account
* Fraudulent activity
* Repeated misuse of refunds, trade-ins, points or loyalty rewards
* Abusive, threatening or unacceptable behaviour towards staff
* Any other deliberate misuse of the loyalty scheme
Where points or rewards have been obtained through an error, misuse or ineligible transaction, we may remove them without closing the account.
ACCOUNT SUSPENSION OR REMOVAL
We may temporarily suspend an account while suspected misuse is investigated.
During a suspension, the customer may be unable to:
* Earn or redeem TCG-Tokens
* Access loyalty rewards
* Qualify for loyalty-based customer tiers
* Access selected high-demand releases
Where a loyalty account is permanently removed, all TCG-Tokens, rewards, visit history, tier eligibility and other benefits associated with that account will be permanently forfeited.
Forfeited points and rewards:
* Will not be transferred to another account
* Will not be reinstated through a replacement account
* Cannot be exchanged for cash
* Will not receive any other form of compensation
Creating a new account to avoid a suspension or permanent removal will be treated as a further breach and may result in wider restrictions.
Serious, deliberate, fraudulent or repeated breaches may also result in restrictions from purchasing sealed products, organised play events, future releases or our stores.
We are not required to operate a strike system or issue a warning before suspending or permanently removing an account.
EXPIRY OR CLOSURE OF THE SCHEME
We may amend, suspend or close the loyalty scheme where reasonably necessary.
Where practical, we will provide reasonable notice of significant changes affecting the redemption of existing points.
We may impose a deadline for redeeming existing points where the scheme is being closed or substantially changed.
This does not prevent us from immediately removing points or closing accounts in cases involving suspected fraud, serious misconduct or misuse.
GENERAL TERMS
The loyalty scheme is operated at management’s discretion.
We may amend:
* Earning rates
* Available rewards
* Redemption rates
* Product eligibility
* Tier-related qualification requirements
* Other loyalty benefits
Account, points, rewards and eligibility decisions will be reviewed by management where necessary.
Nothing in this policy affects a customer’s statutory rights.
Participation in the TCG-Tokens Loyalty Scheme constitutes acceptance of this policy.