Last updated: 10 October 2026
Jump to: Delivery and collection · Returns and refunds
Delivery and collection
We deliver to UK addresses only, with Royal Mail. Orders are usually dispatched within 2 working days; it can take longer around release days and when the shops are closed. You'll get an email when your order is dispatched.
Delivery prices
| Service | Price |
|---|---|
| Royal Mail 48 | £3.95, free on orders of £50 or more |
| Royal Mail 48 Signed For | £4.95 |
| Royal Mail 24 | £4.95 |
| Royal Mail 24 Signed For | £5.95 |
Single cards only (sent as a letter or large letter)
| Service | Up to 72g | 73g to 500g |
|---|---|---|
| Royal Mail 2nd Class | £2.00 | £4.00 |
| Royal Mail 1st Class | £3.00 | £5.00 |
| Royal Mail 2nd Class Signed For | £3.00 | £5.00 |
| Royal Mail 1st Class Signed For | £4.00 | £6.00 |
| Special Delivery Guaranteed by 1pm (covers up to £750) | £8.50 | £8.50 |
Royal Mail 24 and 48 are not tracked services. Choose a Signed For or Special Delivery option if you want proof of delivery; we recommend it for orders over £50. Very large orders may be sent by courier at no extra cost to you.
Pre-orders
Orders that include a pre-order item are sent in one parcel when the pre-order item is released, unless you ask us to split the order.
Click and collect
Collect free from Bath TCG (4 Victoria Buildings, Lower Bristol Road, Bath BA2 3EH) or Norton TCG (84b High Street, Midsomer Norton, Radstock BA3 2DE). Choose the shop at checkout and wait for the "ready to collect" email before coming in. Please bring your order number. We'll hold orders for 14 days; after that we may cancel and refund the order.
Event tickets
Tickets aren't posted. Your confirmation email is your ticket.
Lost or late parcels
Your order is our responsibility until it reaches you. If it hasn't arrived within 5 working days of dispatch (10 for Royal Mail 48 and 2nd Class), email admin@bathtcg.co.uk with your order number. We'll check with Royal Mail and, if it's lost, send a replacement or give you a full refund. Please check the address at checkout: we can't be responsible for parcels sent to an incorrect address you gave us.
Returns and refunds
This policy is from Bath TCG Ltd (Bath TCG and Norton TCG). It doesn't affect your legal rights.
Changed your mind? (online and click and collect orders)
You can cancel your order for any reason within 14 days of the day after you receive it, or collect it. Tell us by emailing admin@bathtcg.co.uk with your order number, or by using the cancellation form at the end of this policy. You then have a further 14 days to send the items back or bring them to either shop.
- Items must be returned in the condition you received them, with all packaging and contents.
- Sealed products (booster packs, boxes, decks, tins, bundles) should be returned unopened with their seals intact. If a sealed item has been opened, we can reduce your refund by the loss in value. For opened booster packs and other random-content products, that can be up to the full price.
- Single cards must come back in the same condition and protection we sent them in.
- You pay the cost of sending items back. Please use a tracked service for anything over £50, as we can't refund items that don't reach us.
- We refund the price of the items and our standard delivery charge for the original order (if you return the whole order). If you chose a faster delivery option, we refund only the standard Royal Mail 48 rate.
Faulty, damaged or wrong items
If something arrives faulty, damaged, not as described, or isn't what you ordered, contact us as soon as you can with your order number and a photo. Within 30 days of delivery you're entitled to a full refund; after that, a repair or replacement and then a refund. We'll cover the return postage.
For single cards, if a card doesn't match its listed condition, tell us within 14 days and we'll offer a refund or a replacement at the right grade.
What can't be returned
- Event tickets (see section 9 of our Terms and Conditions: tickets can be transferred but not refunded)
- Gift cards and store credit
- Opened sealed products bought in store, unless faulty (online orders: see above for how opened items are treated)
- Items made or ordered specially for you, where we told you this before you ordered
Pre-orders
You can cancel a pre-order at any time before dispatch for a full refund. Once delivered, the rules above apply.
Buying in store
If you change your mind about something bought in one of our shops, you can return it within 14 days, unused and in its original sealed packaging, with proof of purchase, for a refund to your original payment method. This is a goodwill policy on top of your legal rights. Opened sealed products, single cards and sale items bought in store can only be returned if faulty.
How refunds are paid
We refund to your original payment method within 14 days of receiving the items back (or proof you have sent them). For a cancelled order that hasn't been dispatched, we refund within 14 days of you telling us. Your bank may take a few more days to show it.
Loyalty TCG-Tokens earned on a refunded purchase may be removed, as explained in our Loyalty Scheme Policy.
Returns address
Bath TCG, 4 Victoria Buildings, Lower Bristol Road, Bath BA2 3EH, United Kingdom. Please include your order number.
Cancellation form
If you'd like to use a form, copy this into an email to admin@bathtcg.co.uk:
To Bath TCG Ltd, 4 Victoria Buildings, Lower Bristol Road, Bath BA2 3EH, admin@bathtcg.co.uk: I hereby give notice that I cancel my contract for the sale of the following goods: [items]. Ordered on [date] / received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].